Our company develops software which is using MS Word over OLE. Time to time we have got some problems on some computers, that calling of events don't work and our software cannot cooperate with Word. Usually we recommend to repair Office/ remove and add
it again / reinstall whole Windows and Office / format and reinstall complete computer. I really don't know the reason why our registered event in our application is not called. Actually I have one customer which did all steps as I mentioned but it didn't
help. He did not format the disk because it is all in one computer with recovery partition and therefore he recovered it instead of formatting. But the paradox is, that he bought two identical computer from Lenovo where one works as fairy tail and second makes
the troubles. What can we do?
The event which makes troubles is TWordDocument.OnClose and the actual customer uses Office 2013
Thanks in advance.