Hello,
I have a self developed add-in with beta users. All of my users on Macs can access the add-in fine on their desktop application of Outlook and the web version. My windows users have mixed results. All users can access the add-in on the web version of outlook but most cannot load the add-in with the desktop version of Outlook for Windows.
The add-in shows up, but content does not render for these users. If I access outlook as these users on a Mac, the add-in works.
I do not know where to look to begin troubleshooting this. What questions do I need to ask my users and what information do I need to research within my add-in to better understand compatibility issues?
Thanks!